What makes us different?
It’s simple: we know every company is unique, so all of our
training programs are, too. From the moment we begin working
together, everything is customized to achieve your company’s
desired culture, goals, and outcomes.
All individuals within an organization have a leadership responsibility.
The Just Think Hospitality Philosophy educates the entire
organization on the 6 key components necessary for an organization
to thrive. This philosophy is at the heart of all our services.
Why a hospitality approach?
A hospitality centric organization consists of a team that is engaged
and enthusiastic about providing an exceptional experience by
building better relationships with each other and the patient. A team
that is aligned and committed to a hospitality culture translates to
less employee turnover, increased customer retention, and higher
Who we are
Michelle Szmajda Villatoro
As the founder of Just Think Hospitality, INC,
I bring over 16 years of invaluable leadership
development and coaching to our clients.
With specialties in corporate culture,
leadership programs, and custom
experiential workshops, I engage individuals
and organizations through educating,
facilitating, coaching, and training, which has had
profound effects evolving organizational culture
and the end user outcome.
My experience from past positions in Learning
& Development at the iconic Waldorf-Astoria
and the ultra-luxury Rosewood Hotels & Resorts
enabled me to become an expert in organizational
culture,and improve employee engagement and
guest satisfaction scores. I gained my entrepreneurial
spirit when I worked for FreemanGroup as the
Executive Director of TrainingOperations responsible
for new business development, opening over
15 hotels & resorts, and managing a team
of project directors.
I am certified as a Professional Coach accredited
from the International Coach Federation and
graduated with honors from Elon University.
Let’s start a conversation!
After joining the luxury adventure travel
company Abercrombie & Kent, Julian
opened and managed hotel and safari
operations throughout Africa, developed
hotels in Asia, and led Abercrombie & Kent’s
sales in North and South America. He then
set up a hotel management company, with a
portfolio of US and international experiential
From Julian’s wide experience of
diverse cultures at all levels, from line staff
to senior managers, he knows how to make
training succeed by connecting with the
audience, in order to give people practical
real world solutions for them to solve the
issues they face every day.