LX + EX + CX = $X
We collaborate with high-growth organizations to accelerate leadership behaviors (LX), scale culture (EX), and operationalize values, (CX) using Hospitality as a differentiator to make them the brand of choice and employer of choice ($X).
Brands we’ve delivered results to
4 Main Ways We Collaborate With Clients
LX + EX + CX
= $X
Leadership Development (LX)
- Leader-as-Coach Program
- Train-the Trainer
- 1:1 or Group Coaching
Culture & Employee Experience (EX)
- Human Resources Services
- Identify & Evolve Values
- Custom Culture Initiatives
Customer Experience (CX)
- Hospitality Mindset Workshops
- Behavior Accelerator Labs
- On-the-Job Training
Openings & Expansions
- Pre-opening Training
- Project Management
- HR or Operations Support
Why choose Just Think Hospitality?
Values-Aligned Collaboration
We partner exclusively with clients who share our values, ensuring a synergy that drives remarkable outcomes.
99% Success Rate
Our proven track record boasts a 99% success rate in exceeding client expectations, showcasing our commitment to tangible results.
Bespoke Programs & Customized Excellence
No one-size-fits-all solutions. Our bespoke programs mirror your values, culture, and goals, guaranteeing a unique and effective approach.
Seasoned Experts
Our senior facilitators have 15-20 years of corporate experience, consistently achieving sustainable results.
Experience a cutting-edge model for talent onboarding and leadership upskilling—a program that seamlessly blends instructor-led workshops with personalized 1:1 and group coaching, resulting in remarkable outcomes.
Through our coach approach, leaders will nurture self-awareness, optimize productivity, and attain exceptional results.
Leading Self
1. Hospitality Mindset
2. Energy Leadership
3. The Art of Communication
4. Operationalizing Values
5. Removing Barriers to Success
Leading Others
6. Leading with Values & Empathy
7. LAVA Coaching Model
8. Feedback Essentials
9. Problem Solving
10. Hire Great Talent
11. Manage Difficult Performance Conversations
12. Relationship Strategies that Build Trust
13. Collaborate to set & Align Goals
14. Trust & Delegation
Leading the Business
15. Business Acumen
16. Executive Presence
17. Strategic Thinking
18. Accountability
19. Hire, Inspire, Train, & Maintain
20. Inspirational Junk Food: 5 Reasons Leadership Development Programs Fail
Happy Employees = Happy Customers
%
94% Employee Engagement:
Transformative Leadership Achievements
Chris Kelly
Co-founder & Past President
Convene
“Michelle’s leadership development initiatives, specifically, the Leader-as-Coach Mastermind, transformed Convene, scaling from 100 to 1000 employees and expanding from 4 to 30+ locations. With an exceptional NPS of 91% and ENPS of 94%, her approach exceeded our “1% better every day” goal and earned us esteemed accolades, including Certified Great Places to Work and a spot on Fortune’s Best Places to Work list.”
%
40% NPS Surge:
Mapping Behaviors to Values for Success
Amelia Newbury
Executive Vice President
SmartLabs
“Just Think Hospitality matched each corporate value with a key hospitality principle, which in turn cascaded hospitality principles into our playbooks, SOPs, and daily actions. JTH used an experiential approach to training in each of our locations cementing all our hard work into place. Several folks have referred to us as the Four Seasons of Science! Well done!”
%
233% ROI:
Strategy Day & Coaching Triumph
Suzanne Kassel
Director of Talent & Education
The Dewberry Hotel Charleston
“Michelle has the most fun personality and thrives on being her client’s biggest support. She has the special ability and skillset to get people thinking outside box and getting creative with their goals. Michelle challenges you by asking you your own questions and encourages a deeper dive. She is great at brainstorming and then grounding ideas together on paper to create results. After a couple months with Michelle, she has made me recognize my achievements and how far I’ve come, and also made the future do list less scary!”
Who We Are
Michelle Szmajda Villatoro
CPC, ELI-MP, CHT
President
Meet Michelle, a highly regarded speaker, leadership expert, and certified executive coach with over 20 years in organizational development. Her transformative approach integrates leader-as-coach, hospitality, and values-based solutions, fostering award-winning cultures. With a proven track record of training over 18,000 team members and 5,000 leaders for over 40 top brands, Michelle empowers organizations to become the employer of choice and brand of choice. Her expertise lies in cultivating hospitality mindsets, scaling values-based culture, and delivering passionate, experienced solutions that lead to a more engaging client experience. Michelle’s impressive background includes impactful roles at Convene, Union Square Hospitality Group, Waldorf-Astoria, and Rosewood Hotels & Resorts. With certifications from iPEC and the International Coach Federation, Michelle brings a strong foundation of knowledge and expertise to every engagement.
239.634.0881
Siobhan O’Leary
Strategic Partner
Bernie Vasquez
Luxury Trainer Extraordinaire
Galia Pennekamp
Coach & Facilitator
Ryan Glover
Operations Taskforce
To receive an invitation to our exclusive invitation-only Executive Forums and discover how to replicate these exceptional results for your organization, please get in touch.
239.634.0881